Cancellation Policy

Service closure and recovery process

This page gives public guidance for cancellation requests, equipment return, and outstanding dues clearance.

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Cancellation request

  • Customers should raise a formal cancellation request before the next billing cycle.
  • Email support or the configured support channel should be used for documented review.
  • Advance notice helps billing and operational teams close the account cleanly.

Equipment return

  • Company-owned devices such as router or CPE should be returned or recovered before closure is considered complete.
  • Pickup or handover can be coordinated through support.
  • Service closure should be recorded only after recovery status is confirmed.

Pending dues

  • Outstanding invoices and charges should be cleared before final cancellation processing.
  • Deposits can be adjusted against valid unpaid dues or approved damage charges.
  • Use the support form if account reconciliation is needed before closure.
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Need help closing a service account?

Use the support team when cancellation, dues adjustment or equipment handover needs coordinated action.

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