Zerolink RMS for Service Business Operations

A complete RMS platform for ISP, broadband, CCTV, IT service, rental and subscription-based companies that need customer management, billing, payments, support and operations in one system.

Manage Customer 360, recurring invoices, online payments, collections, tickets, SLA, inventory, RMA, NMS monitoring, HR payroll, reports, audit logs and role-based team workflows from one workspace.

Tour of RMS modules

See how customer records, billing, monitoring, field work, stock, AI review and campaigns connect as one operating workflow.

CRM + Billing illustration

CRM + Billing

Customer 360, invoices, receipts, ledger and collections.

NMS + Private Network illustration

NMS + Private Network

MikroTik, Cisco, Huawei, SNMP/ICMP, collectors, L2TP and WireGuard paths.

Field + HR illustration

Field + HR

Technician work, geo operations, attendance and payroll signals.

Inventory + RMA illustration

Inventory + RMA

Stock, cardboard box handling, assets, serials, warranty and repair workflows.

AI Insights illustration

AI Insights

Attention cards across billing, tickets, monitoring and inventory.

Marketing + Templates illustration

Marketing + Templates

Campaigns, WhatsApp, visiting cards, IDs and leaflets.

CRM + Billing illustration

CRM + Billing

Customer 360, invoices, receipts, ledger and collections.

NMS + Private Network illustration

NMS + Private Network

MikroTik, Cisco, Huawei, SNMP/ICMP, collectors, L2TP and WireGuard paths.

Field + HR illustration

Field + HR

Technician work, geo operations, attendance and payroll signals.

Inventory + RMA illustration

Inventory + RMA

Stock, cardboard box handling, assets, serials, warranty and repair workflows.

AI Insights illustration

AI Insights

Attention cards across billing, tickets, monitoring and inventory.

Marketing + Templates illustration

Marketing + Templates

Campaigns, WhatsApp, visiting cards, IDs and leaflets.

Connected RMS Workflows

Zerolink RMS connects front-office, billing, support, field work, stock, staff and reporting so daily service operations stay visible and accountable.

CRM & Customer 360

Bring customer profile, subscriptions, invoices, payments, collections, tickets, assets, notes, documents and audit history into one customer-level operating view.

  • Lead and customer profile tracking
  • Customer 360 timeline and activity context
  • Notes, documents and communication history

Subscriptions & Renewals

Manage plans, renewals, recurring billing cycles, due dates and service lifecycle so customer accounts stay current.

  • Active subscriptions and renewal views
  • Expiring, expired and suspended service lists
  • Plan and package lifecycle tracking

Billing, Payments & Collections

Generate invoices, record receipts, allocate payments, monitor outstanding balances and drive collection follow-ups from one billing workflow.

  • Invoices, discounts and due dates
  • Payments, batch cash entry and reconciliation
  • Collections queue and follow-up history
WhatsApp Payment Links

Send secure payment links through configured channels so customers can review invoice details and pay from a public payment page.

  • Customer-safe payment portal links
  • Invoice amount and due-date context
  • Gateway callback and payment trail support

Ticket, Task & SLA Management

Track service tickets, technician tasks, due dates, SLA policies, escalations and operational ownership without losing customer context.

  • Ticket queues and assigned task workflows
  • SLA policies, due dates and breach visibility
  • Customer-linked support history

Inventory, Assets & RMA

Manage stock, customer assets, device replacement, warranty cases, vendor repair queues and RMA history for field service operations.

  • Routers, ONUs, CCTV cameras and spare parts
  • Customer asset and warranty tracking
  • Repair, return and replacement workflows

HR Attendance & Payroll

Coordinate staff profiles, attendance, leave, payroll runs and salary workflow foundations alongside operations and reporting.

  • Staff profiles and shift context
  • Attendance, leave and payroll runs
  • Salary payment and reporting workflow

Reports, Audit & Role-Based Access

Use reports, imports, exports, audit logs, permission controls and module-level visibility to keep daily operations accountable.

  • Audit logs and operational reporting
  • Role-based permissions and module access
  • Import, export and governance controls

Built for ISP, CCTV and IT Service Providers

The platform is designed for real service teams that handle recurring customers, field jobs, hardware, payments, support and reporting every day.

ISP and Broadband Operators

Manage subscribers, billing cycles, payment follow-ups, support tickets, service tasks and account visibility.

  • Subscriber CRM
  • Invoice and collection workflow
  • Service and SLA tracking
CCTV Service Companies

Track CCTV installations, DVR/NVR details, camera assets, warranty cases, service tickets and RMA workflows.

  • Installation records
  • Asset and warranty history
  • Repair and replacement tracking
IT and Field Service Teams

Coordinate recurring service, staff assignments, task queues, inventory, customer communication and operational reporting.

  • Task and technician workflows
  • Inventory movement visibility
  • Reports and audit controls

Enterprise RMS Module Suite

A modular operating suite for customer lifecycle, revenue control, service delivery, monitoring, governance and growth.

Zerolink RMS private network monitoring with collectors, L2TP, WireGuard and MikroTik health checks

Monitoring, private network access and AI review built into the suite

RMS connects CRM, billing, collections, tickets, assets, HR, NMS alerts, MikroTik/Cisco/Huawei monitoring, private network profiles, collectors and AI Insights as one operational story for service companies.

Dashboard Action Center & Reports

Company dashboards, finance widgets, ticket queues, operations attention cards, invoice status, reports, and export-ready business views.

Billing, Invoices & Payments

Recurring invoices, discounts, payments, payable invoice lookup, customer ledger, safe payment corrections, and SaaS billing controls.

HR & Payroll

Employees, biometric sync, attendance, geo attendance, leave, payroll, roster, and performance tracking.

Field Operations, Fleet & Geo Management

Task manager, workflows, approvals, teams, field conference, geo live/history/health, fleet, and fuel workflows.

NMS Monitoring, Logs & Governance

NMS, audit logs, login logs, access logs, email logs, SMS logs, WhatsApp logs, and production preflight checks.

Customer 360 & CRM

Leads, customers, plans, subscriptions, renewals, invoices, payments, tickets, ledger, notes, documents, and customer audit history.

Marketing Tools

Template Studio, campaigns, broadcast, WhatsApp Bridge, WhatsApp API, visiting cards, staff IDs, leaflets, and certificates.

Inventory, Data Exchange & Integrations

Inventory register, BOM builder, import/export/merge, integrations, and asset documentation with handover-ready records.

Explore RMS Solutions by Workflow

Open detailed product pages for the workflow your business needs to manage.

CRM & Customer 360 Software

Lead, customer, billing and support history in one account workspace.

Billing & Collections Software

Invoices, receipts, allocation, reconciliation and ledger-aware collection control.

Rental & Subscription Management

Recurring rent, renewals, subscription dues and payment follow-up.

HR & Payroll Management

Attendance, leave, payroll runs and workforce reporting.

Field & Fleet Management

Technician work, visits, vehicles, fuel, maintenance and geo operations.

NMS Monitoring Software

Network alerts, monitoring visibility and operational response.

Ticket & Complaint Management

Support intake, assignments, SLA attention and service history.

Inventory, Asset & RMA

Stock, serials, installations, warranty and repair workflows.

Marketing Tools Software

Campaigns, broadcasts, WhatsApp workflows and branded templates.

Action Center That Shows What Needs Attention

Zerolink RMS turns operational activity into visible priorities for billing, support, field work, monitoring, inventory and communication.

Revenue & Billing Risk

Highlights overdue invoices, unpaid balances, reconciliation backlog, and renewal pressure before collections slip.

Operations Load

Surfaces task backlog, open tickets, workflow approvals, recurring work pressure, and team imbalance.

Inventory & Asset Health

Flags low stock, service due, replacement due, warranty expiry, and weak field equipment visibility.

Monitoring & Communication Failures

Brings NMS alerts, failed email/SMS/WhatsApp notifications, and audit-facing issues into one review queue.

Workforce Discipline

Shows biometric sync gaps, geo heartbeat weakness, leave approval queue, and attendance-side friction before it grows.

About Zerolink RMS

Zerolink RMS is a practical operating system for service businesses that need customer records, billing, collections, service delivery and team accountability to stay connected.

Who it is for

ISP operators, broadband providers, CCTV installation and service companies, IT service providers, field teams, local network operators and subscription-based SMEs can use Zerolink RMS to manage customer and service operations.

Problems it solves

The platform connects lead management, customer onboarding, subscriptions, invoice follow-up, payment collection, ticket resolution, inventory movement, RMA handling, attendance, payroll and audit visibility.

Main modules

Core modules include CRM, Customer 360, subscriptions, billing, payments, collections, tickets, tasks, SLA, inventory, assets, RMA, HR attendance, payroll, expenses, reports, integrations, settings and audit logs.

Support context

Zerolink RMS is operated by Zerolink Digital Network for service companies that need a web-based RMS workspace with configurable modules, role-based access and support-led onboarding.

Pricing

Plans start at Rs 199/month

AI Insights are free in every plan. Open the pricing page to compare Startup, Professional and Enterprise module coverage.

View Pricing Register Company

Frequently Asked Questions

Clear answers for search engines, AI assistants and service operators evaluating Zerolink RMS.

What is Zerolink RMS?

Zerolink RMS is a web-based RMS and CRM platform for service businesses that need customer management, subscriptions, billing, payments, collections, support tickets, inventory, RMA, HR payroll and operational reporting in one system.

Who can use Zerolink RMS?

It is designed for ISP operators, broadband service providers, CCTV installation and service companies, IT service providers, field service teams, local network operators and subscription-based SMEs.

Does Zerolink RMS support ISP billing?

Yes. Zerolink RMS supports customer records, subscription lifecycle, invoice generation, payments, collections follow-up and customer account visibility for ISP and broadband billing workflows.

Does Zerolink RMS support payment collection follow-ups?

Yes. The platform includes collections workbench workflows, customer outstanding visibility, follow-up tracking and WhatsApp payment link workflows for payment collection operations.

Does Zerolink RMS include ticket and SLA management?

Yes. Zerolink RMS includes ticket, task and SLA management so teams can track service requests, assignments, due dates, escalations and operational accountability.

Does Zerolink RMS support inventory and RMA?

Yes. Zerolink RMS includes inventory, assets and RMA workflows for equipment tracking, replacements, repairs, warranty cases and customer asset history.

Does Zerolink RMS support HR attendance and payroll?

Yes. Zerolink RMS includes HR attendance and payroll foundations for staff profiles, attendance, leave, payroll runs and salary payment workflows.

Can customers pay through WhatsApp payment links?

Yes. Staff can send secure payment links through WhatsApp where configured, and customers can open a public payment page to review invoice details and pay online.

Does Zerolink RMS support role-based access?

Yes. Zerolink RMS uses role-based access controls to separate platform admin, company admin, manager, billing, collector, technician, staff and customer workflows.

Is Zerolink RMS suitable for CCTV and IT service providers?

Yes. Zerolink RMS is suitable for CCTV and IT service providers that manage customers, installations, service tickets, subscriptions, inventory, assets, RMA, billing and field teams.

Is AI Insights included in every plan?

Yes. AI Insights is included free in Startup, Professional and Enterprise plans so teams can review billing, collection, ticket, inventory, NMS monitoring and operations signals without buying a separate add-on.

What modules are included in Enterprise?

Enterprise includes CRM, Customer 360, leads, billing, invoices, payments, collections, ledger, reconciliation, tickets, tasks, SLA, field, fleet, geo, inventory, assets, BOM, CCTV records, RMA, HR, payroll, NMS monitoring, marketing tools, reports, audit logs, integrations and access controls.

Demo and Contact

Ready to review your RMS setup?

Use the contact page for demo requests, pricing discussion, onboarding help and deployment planning.

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